Shipping policy

Thank you for supporting my work! Below you will find all the details regarding how your orders are prepared, sent, and delivered.

Order Processing Times

I always endeavour to carefully package and send your items within 1 to 2 business days, but please note that, as I handle each order personally, these processing times are estimates and cannot be guaranteed.

I process orders Monday through Friday, excluding Scottish Bank Holidays.

🇬🇧 UK Delivery

I currently only send to destinations within the United Kingdom. At checkout, you can choose between two delivery options:
  • Royal Mail Tracked 24 (estimated delivery within 1 business day after dispatch)
  • Royal Mail Tracked 48 (estimated delivery within 2 to 3 business days after dispatch)
Delivery Costs & Free Delivery Threshold
  • Orders of £70 or Higher: Your order qualifies for Free Delivery!
  • Orders Under £70: Delivery fees are calculated based on the total weight of your package. The exact postage price will be clearly displayed at checkout before you pay.

🌍 International Delivery (Coming Soon!)

I currently only deliver within the UK. However, I am working hard to expand! International delivery to Europe, the United States, and Canada is coming soon.

🏡 Free Local Delivery (East Lothian)

I love supporting my local community! I offer 100% Free Local Delivery with no minimum spend required if you live in any of the following villages:
  • Aberlady
  • Longniddry
  • Gullane
How it works: If your address falls within my local delivery zone, the free local delivery option will automatically appear for you at checkout. Please provide a mobile phone number, so that I can let you know when to expect your order.

📍 Tracking Your Order

Once your order has been carefully prepared and handed over to Royal Mail, you will receive a confirmation email. This email will contain your Royal Mail tracking number so you can follow your package's journey straight to your door.

❓ Lost, Delayed, or Damaged Items

I take great care in packaging your art and cards securely. However, if your package arrives damaged, or if it has been significantly delayed by Royal Mail, please contact me via my contact page. Please include your order number so I can help sort this out for you as quickly as possible.